Repair Terms & Conditions

Brand Names: “URBOCARE” & “URBOCARE.COM” are owned and operated by NanoTricks

1. Local Service/ Taxes: Additional charges may apply for local service and GST taxes.
2. Repair Duration: If your gadget is collected for repair, the expected repair time is 2-3 business days. However, delays may occur based on parts approval and/or procurement.
3. Communication Channels:

1. • For quick contacts and responses, email your “INVOICE ID” to urbocare@gmail.com
   • Track your gadget repair status online at www.urbocare.com by entering your request ID for real-time updates.

1. Part Replacement:

1. • If a part replacement is required, the part cost will be an additional charge.
   • Our repair team will contact you exclusively to obtain your approval before proceeding with any part replacements.

1. Diagnosis Process:

1. • For gadgets with issues like NO POWER / NO DISPLAY / complete non-functionality, an exact diagnosis and a list of faulty parts will be provided after a thorough check-up.
   • We may contact you multiple times for revised approval of additional parts based on a decision tree approach to repair.

1. Warranty:

1. • Repair/workmanship warranty stands for 1 month, provided the gadget is not tampered with post our last repair.
   • Replaced parts warranty is separate, as per the warranty on each part.

1. Physical Damage:

1. • For physically damaged gadgets or those with identified hardware damages, any intermittently working part may potentially stop functioning during the diagnosis and resolution process.
   • URBOCARE will not be liable for returning the gadget in the exact (pre-received) partial working condition if the customer denies further repair and resolution by the Urbocare technical team.

1. Charges:

1. • Urbocare charges Rs 200 as our basic visiting charge if the customer declines our service or denies us to pick up the equipment.
   • No refund is entertained if the customer denies additional repair charges after the complete service charge has been paid.

1. Unavailability of Parts or Repair:

1. • In case the customer has provided approval, and we are unable to source the part or not able to repair, we return the gadget with a minimum Rs 200 deducted from the total as basic workmanship charges.

1. Data Recovery:

1. • Urbocare does not guarantee 100% data recovery.
   • Data Backup is a separate paid service. For small data volumes (< 4GB), free backup is available during certain repair processes.

1. Software and Licenses:

1. • The customer fully indemnifies Urbocare for software/licenses validity/originality on their equipment.
   • Urbocare does not participate or promote any form of piracy.

1. Original Licenses:

1. • Urbocare advises all its customers to retain original licenses for pre-installed application software on the gadget/device. Urbocare is not responsible for any loss of installed application software during the repair process.

1. Per Gadget Definition:

1. • “Per gadget” refers to each/specific Mobiles, Smartphones, Tablets, iPhone, Blackberry & devices as defined in the final invoice.

1. Hardware Replacement:

1. • Hardware replacement rights are solely and exclusively held by Urbocare to install new or refurbished parts.
   • Parts warranty is provided by the part manufacturer.

1. Pirated Software:

1. • Urbocare is not liable for any instance of pre-installed pirated software.

1. Service Plan Inclusions:

1. • Hardware replacement is not included in the service plan.

1. Service Period:

1. • The start date/end date mentioned in the invoice defines the customer service period.

1. Repair Venue:

1. • All hardware repairs will be carried out in our local Technical Repair Centre.

1. Loss or Theft:

1. • In case of loss or theft, Urbocare will not be responsible for any data-related issues. However, Urbocare may provide a similar device or its cost equivalent, with the final decision being of Urbocare

1. Invoice Information:

1. • Ensure the Request ID/Invoice ID is mentioned when collecting the invoice.

1. Additional Information:

1. • For additional terms & conditions, privacy policy, and terms of use, visit our website www.urbocrae.com

1. Support and Feedback:

1. • For any support, complaints, or feedback, please email urbocrae@gmail.com